Information about the support service
Please read important installation instructions here BEFORE you install any version of Quickreport.
Support is provided for versions 5.x and 6.x. If you are using version 4.x or earlier we will ask you to upgrade prior to receiving any technical assistance.
E-Mail support is available for licensed users. It will minimise delays if your request email conforms to our standard, see the section below for the preferred format.
Your email should include the license number, the exact version of QR ( eg QR6.00), and the language and version ( eg Delphi 7 ).
There are a number of DIY fixes listed here. These apply to versions dating back to 3.62. Most of the issues there are fixed in later versions.
Important Advice for Supportees
The support staff are spending too much time mailing people for information that should have been included in the first request.
You should follow this pro-forma or you may go to the back of the queue.
SUBJECT : Version/Platform/[here put a very short description of the problem] Example : 'QR6.00/Delphi XE5/error when compiling' MESSAGE BODY: QR Version : QRX.XX ( with upgrades YYYY) LANGUAGE : DELPHIX or CBuilderX Operating System : Win2K, XP etc QR PRO LICENSE/SERIAL # : XXX-XXXX [ repeat the above in EVERY email, either top or bottom ] Description of problem : keep it as short as possible. Include make and model of other software or hardware involved.
Don’t be concerned if your English is not perfect, we will do our best to communicate.
Advice on style :
1. Never ask ‘why’. We are not philosophers.
2. Do not use phrases like ‘xxx does not work’. We know that or you wouldn’t have mailed, would you ?
3. Tell us what you saw and what you expected to see.
Please send QuickReport support emails to firstname.lastname@example.org